Avinash Rao - Action! Making SRE happen - How fast, and what do we break along the way?
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We are hurting too much - we need SRE! Let us know what is needed to make it happen - let's do what it takes, and you have my full backing!" With that ringing call to action from the client, we set off on the journey to achieving SRE.
To review what we had - a traditional Support setup, not too much monitoring capability, and a freshly ordered copy of the Google SRE book.
This story of how we went from not knowing what SRE was (beyond anecdotes of the wonders Google has achieved with it) to a functioning (albeit ongoing) setup (tools implementation? team structure? both, actually!) from scratch.
This is a story populated with colorful characters (tool vendors who promised instant SRE nirvana (on the cloud!), and consultants who knew The Right Way To Get This Done, for starters).
The session talks of the lessons to understanding the Services we really are providing, the challenges in transforming an existing team and incentives, and how to make SRE magic by having a whole that adds up to more than just the monitoring and tooling parts.
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