Chris Stone - Stop Guessing, Start Seeing – Real Word Lessons from the Gemba
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This talk shows how going to the Gemba — the place where work happens — transforms assumptions into insights. Learn to observe, ask, and listen in the field to uncover real problems. Turn raw data into change, improve processes, and design products grounded in what truly matters to users.
Key Takeaways:
- Observations at the Gemba reveal mismatches between assumptions and reality.
- Simple, direct questions in the field lead to deep insights and better decisions.
- Ground product strategy and design in real user behavior, not guesses.
Recommended Resources:
- The Toyota Way – By Jeffrey K. Liker. Explores the principle of “Go See” and learning at the source.
- Lean Thinking – By James P. Womack & Daniel T. Jones. Focus on value creation via real process observation.
Parting Word of Advice: Don’t rely on assumptions — go where work happens. Seeing is the first step toward solving what counts.
About Chris Stone Chris brings years of experience leading product, operations, and process improvements by grounding product work in observed reality. He's coached teams to move away from assumptions and toward impactful, user-centered action. Connect with Chris Stone on LinkedIn.
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