John Miller - The Benefits of forecasting Delivery Dates
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In this talk with Fred Deichler and John Miller we cover:
- Communicating delivery dates directly impacts customer happiness
- The practice of building delivery dates builds accountability (and trust) within the team
- Other Key KPIs improve when communicating delivery dates (shorter ceremony meetings, amount of added scope, count of escape defects, CSAT)
Resources mentioned by John Miller:
You can find John Miller on LinkedIn
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