David Dylan Thomas - Bias - How the Brain’s Unconscious Operating System Affects Your Customers, Your Colleagues, and You

We make trillions of decisions every day, most without any conscious awareness. If we had to think about each one, we’d be paralyzed, so our brain has developed shortcuts. Most of the time, these work to our advantage. Sometimes, these shortcuts lead us to make errors in humorous or inconsequential ways, but sometimes the impacts can be significant. Learn about what some of these biases are, how they might be impacting your projects, and what you can do about it.